Refund policy

SmartZee Music Merchandise – Return & Refund Policy

We want you to love your Smartzee Legacy gear! If you’re not completely satisfied with your order, we’re here to help.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible, the clothing item must be:

  • Unworn and unused

  • In its original packaging

  • With all tags attached

  • Accompanied by the receipt or proof of purchase

To initiate a return, please email us at smartzee@gmail.com.

Once your return is approved, we’ll send you a prepaid shipping label and step-by-step instructions. Please note: Returns sent without prior approval will not be accepted.

If you have any questions at any point, don’t hesitate to reach out to us at smartzee@gmail.com.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us right away. We’ll make it right as quickly as possible.

Items That Can’t Be Returned

Some items are non-returnable, including:

  • Personalized or custom-made products

  • Sale items

  • Gift cards

Please note that for hygiene and safety reasons, we also do not accept returns on worn clothing or items without original packaging and tags.

Exchanges

Need a different size or style? The fastest way is to return the original item and place a new order once your return is accepted.

EU Customers – 14-Day Right to Cancel

If you're located in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason. The item must still meet our return eligibility criteria: unworn, unused, with tags, and in original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, a refund will be issued to your original payment method within 10 business days. Please note, your bank or credit card company may take additional time to process and post the refund.

If it's been more than 15 business days since your return was approved and you haven’t received your refund, please reach out to us at smartzee@gmail.com.